STAR Paris Quality Policy

A multilingual information processing specialist working across the document chain, STAR Paris is the partner of choice for major industrial companies aiming to optimise quality, cost and lead times for their document-related activities, on an international scale.

STAR Paris adopts an industrial approach to multilingual documentation. This maximises the use of precious resources by employing distinctive expertise in organisation, processes and tools.

STAR Paris strives to find and bring together the best skills available on the market, and to build their loyalty. This take place within a flexible, dynamic business structure, framed by a quality policy designed to maximise value creation for all stakeholders.

The management at STAR Paris is committed to a quality procedure which is certified to ISO 9001 V 2015. This places the customer at the heart of all operational and decision-making processes.

To ensure this, STAR Paris implements a Quality Policy which is rich, varied and dynamic, involving its staff at all levels, and focussed on the following key areas:

• ▲ Listening to our customers and prospects, to better understand their current and future needs, and to satisfy them by optimising our services and technologies.
• ▲ Analysing the internal and external risks and opportunities associated with our business, in order to plan the necessary changes.
• ▲ Involving staff by fostering a culture of responsibility and motivation, while promoting their well-being within the company.
• ▲ Guaranteeing the availability of human and material resources to create an environment conducive to the achievement our objectives.
• ▲ Ensuring the long-term viability of STAR Paris by increasing sales, profitability and earnings.
• ▲ Committing to continuous improvement by optimising the various processes and monitoring internal and external corrective and preventive actions.

The associated objectives are quantified and communicated internally to our different departments.

I am personally committed to developing this approach to constant improvement of the quality management system and to meeting the applicable requirements. I am confident that everyone will work together to ensure that these commitments are met.

Aline Gruet
Director